To use BKDgo, you must be at least 22 years old and hold a valid European category B driver's license with a validity of at least 2 years. You also need a valid means of payment. You can verify your identity in the BKDgo app with a Belgian identity card and driver's license. This verification is one-time only.
How to use BKDgo van rental app
Top-5 questions
Find the A-to-A Zone spot in the App, choose your desired day and time, and view all available vehicles at that time. Choose your vehicle and confirm your reservation
Yes, from 500 euros (released within 7 days)
We've got you covered! Check out our video instruction guide right here:
At BKDgo, we follow the full-to-full fuel policy. This means that you receive the vehicle with a full tank and must also return it with a full tank. This way, you only pay for the fuel you consume yourself. If the vehicle is not fully refueled upon return, we will charge you for the missing fuel plus an administrative fee of €10.
Reservation and cancelation
No, signing up is free.
Find the A-to-A Zone spot in the App, choose your desired day and time, and view all available vehicles at that time. Choose your vehicle and confirm your reservation
You can cancel or change your reservation free of charge in the BKDgo App up to 48 hours before the scheduled pickup date. If you cancel or change within 48 hours before the reservation, unfortunately this is no longer possible and there will be no refund of the amount paid. In that case, only the guarantee payment will apply.
If there isn’t enough money on your bank card to pay the deposit (500 euro), the system will cancel your reservation automatically.
Please check your card and make sure you have enough money before booking again.
Access to Vehicles
Unlocking the vehicle costs €1.
Use the BKDgo App to access a vehicle.
Inspect the vehicle for damage externally and report any damage immediately to BKDgo.
When picking up the vehicle take at least 5 photos of the vehicle from different angles and send them to hello@bkdgo.com.
BKDgo may refuse the start of a rental period based on its assessment of damage.
Users are liable for any damage not reported during inspections.
Check if the BKDgo app can use your location.
Go to your phone settings and set location access for BKDgo to “Always allow”.
The app needs to know that you’re next to the van before it can open it.
Deposit and cost of 1 km drive
Yes, from 500 euros (released within 7 days)
With all our vehicles, you get 130 km per day for free. If you use more kilometers, the system automatically counts them as extra kilometers. The price per extra kilometer varies by type of vehicle.
With us, the price ranges from 0.18-0.22 euros including VAT.
Vehicle Use
Only the user associated with the account used to request the rental period may use the vehicle.
Allowing someone else to drive BKDgo vehicle using your account incurs a fine of €300 of more (If the law or traffic rules were violated).
No, driving without a valid license results in a fine of €300, with full responsibility. Also, driving without a valid driver's license is punishable under Belgian law. It can result in a prison sentence of 8 days to 2 years and/or a fine of €200 to €2,000 multiplied by 8.
No, the rental period must end in the designated zone for each vehicle.
Users must drive safely and comply with all laws and regulations. Dangerous driving behaviour may result in account suspension and additional charges.
Yes, but make sure you follow the law about how to carry them safely. Use the right child seats or restraints as the law says.
Yes, but your pet should be in a secure cage in the back of the car. This keeps everyone safe.
Ending a Rental Period and Returning the Vehicle
The rental period ends when the user completes it within the designated zone for the vehicle in the App, parks the vehicle legally, and ends the rental period via the App.
Ensure the vehicle is securely parked, all windows, lights are turned off, and the vehicle is clean, not damaged and free of personal belongings.
We can`t guarantee safe of your personal belongings in a shared vehicle. Personal belongings are responsibility If we find Retrieval of lost goods and storage at BKDgo for up to one month, it costs €50.00.
General service costs, such as on-site services like closing windows, are €30.00.
Parking
Park the vehicle within the designated zone on public roads or in designated private parking areas as indicated in the BKDgo App.
Users are responsible for all parking fees, fines, or towing costs resulting from improper parking or parking outside the designated zone.
Handling of traffic and parking violations includes a first reminder for free, a second reminder for €25, and offenses against traffic rules with a fee of €150.
Repositioning improperly parked vehicles costs €50 + towing costs + any parking ticket fees.
Misuse of fuel or parking card incurs a fee of €150 + consumption.
Parking the vehicle outside the designated zone incurs a fee of €25 + retrieval costs (if necessary), while moving a car parked incorrectly within the zone costs €50. Relocation fees vary depending on distance.
Charging and Refueling (full-to-full fuel policy)
At BKDgo, we follow the full-to-full fuel policy. This means that you receive the vehicle with a full tank and must also return it with a full tank. This way, you only pay for the fuel you consume yourself. If the vehicle is not fully refueled upon return, we will charge you for the missing fuel plus an administrative fee of €10.
Do and don'ts
Users are expressly prohibited from renting the vehicle to third parties, transporting dangerous substances, applying any advertising on the rental vehicle, carrying objects that may cause injury or damage, entering cargo loading areas of ports, stations, and airports, and violating generally applicable laws while using the services or the vehicle.
Yes, users must comply with laws regarding the transportation of babies, children, and animals, and are prohibited from overloading the vehicle, towing trailers or other objects, and carrying items that could distract or endanger the driver or passengers.
No, please don't eat or drink anything that could spill inside.
No, smoking or using e-cigarettes is not allowed in the vehicle.
Yes, violation of the smoking ban incurs a fee of €100, in addition to any intervention costs and extra cleaning costs.
No, you can't do any repairs or changes to the vehicle, including removing anything attached to it.
No, you can't use the car for racing, speed tests, or any kind of challenge. Also, using it for driving lessons, off-road trips, or breaking traffic rules is not allowed.
Damage and Repair Costs
- Report damage via BKDgo app as soon as possible with a description and photo of the damage.
- Prepare a European claim form.
- An independent specialist will assess the damage.
- Expect an invoice from BKDgo according to you insurance.
Administration costs for damage range from €30 to €650, compensation for loss of income due to damage and repair is day tariff of the damaged vehicle /day The price for technical repair is determined by an independent specialist.
Various costs apply, such as drying the car due to an open window (€80.00), damaged rim (€130), flat tire (€200), and removing labels, foil, etc. (up to €250.00). Maintenance costs depend on severity and may include towing.
Insurance
Liability insurance is €5500 + €2500 if another party is involved.
Yes, you can.
You can see the current rates and conditions in the app. They are individual for different vehicles.
Breach of Terms and Conditions
Compensation for breach of the general terms and conditions depends on severity, with a minimum of €400.
Cleaning Fees
Light cleaning due to waste/paper in the car is €100.00, heavy cleaning due to smoking/animals in the car is €300.00, and necessary additional cleaning starts at €60 depending on severity.
Key and Card Replacement Fees
Inform BKDgo via the App or e-mail hello@bkdgo.com as fast as it`s possible. Loss or theft of the key incurs an administration fee of €50 + €350 for key replacement
Travel abroad
No, you can use BKDgo service only in Belgium. Driving the car in unauthorized countries will lead to fee of €250.
Towing and Relocation
Towing by a towing company (due to violation of rental terms) starts at €400 depending on severity. Relocation fees vary based on distance and fuel level of the vehicle left by customers.